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Hello everyone,
We have some exciting news to share... Labdoo is launching a new program to provide online technical support to schools around the world who receive Labdoo laptops and tablets. That's right! we are calling it the Labdoo Global Support Program or LGS for short and you will find all the information under this page. Join us in this global effort to spread knowledge and education!
One of the big goals after a Labdoo laptop or tablet is deployed at a school is to ensure that it continues to run as healthy as possible to maximize its lifespan until it is time to recycle it. This effort is now made possible thanks to the new Labdoo Global Support (LGS) Program, formed by a team of Labdoo volunteers from around the world who provide free online technical help to students, teachers and staff members of edoovillages in resolving their dootronic (laptops, tablets, ebooks, etc.) related technical questions.
If we were a company selling laptops, the Labdoo Global Support Program would be what people in the business world commonly refer as "After-Sales Support". Labdoo is however not a company, but a humanitarian social project. Not only that, as you know, Labdoo does not accept funding nor monetary donations to run its logistical system, so we can't rely on the traditional business approach to support laptops deployed in the field. Instead, we apply once again the same strategy we use to solve every challenge we encounter along our way: global collaboration and distributed technology. Labdoo's Global Support Program works by collecting drops of goodwill from everywhere in the planet united to help resolve technical questions that may arise to users located in the most disadvantaged areas of the world. In a nutshell, LGS provides a wall-like interface that allows students, teachers and staff members of the schools that receive laptops to write their technical questions. On that wall, Labdooers distributed across the planet help resolve the posted questions. Since Labdoo has physical presence in the five continents, the end result is a 24/7/365 (all days of the year) interactive online system that provides both technical support to people from the schools while at the same time it helps to continue to grow the global pool of knowledge (knowledgebase).
Please read more about the new LGS Program depending on your Labdoo role:
If you are a recipient of a Labdoo laptop: https://www.labdoo.org/content/what-if-i-want-receive-aid-lgs-support-team
If you are sanitizing a laptop or a hub manager: https://www.labdoo.org/content/lgs-workflow
If you have computer skills and want to be part of the global Labdoo Support Team: https://www.labdoo.org/content/what-if-i-want-be-part-lgs-team
We look forward to helping resolve your schools' technical questions by tapping into everyone's knowledge pool!
The Labdoo Team
