Improve answering internal mails

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Typ: 
Feature request
Status: 
In progress
Priorität: 
Low
Beschreibung: 

It should be made easier to answer internal mails. Actually a user must be aware that he/she has to click on the users profile link to answer an internal mail.
Please consider, which is the best way to solve. Add a link to answer? Or visualize communication between user(s) similar to chats like WhatsApp? Thanks.